Question 1

What is the minimum order quantity (MOQ) for HARGOS exports?

Accepted Answer

HARGOS supports flexible MOQs based on the product category. Whole spices start from 25 kg, powder spices and wellness shots from 10 kg or 100 units, sustainable products from 50 units, and hampers from 25 units. We offer tiered B2B pricing for higher volumes and mixed-container exports across categories. Contact our export team for product-specific MOQs and custom container plans.

Question 2

Which certifications does HARGOS hold?

Accepted Answer

HARGOS is FSSAI registered and operates from an ISO 22000:2018 certified production facility. We provide batch-level Certificates of Analysis (COA), heavy-metal and microbial lab reports on request, plus phytosanitary certificates for plant-origin shipments. APEDA RCMC export registration is in place. Halal, Kosher and organic certifications are available for specific SKUs.

Question 3

Which countries does HARGOS export to?

Accepted Answer

HARGOS currently exports premium Indian spices, wellness shots, healthy foods and eco-living products to 14+ countries — including the United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Oman, the United States, United Kingdom, Germany, France, Netherlands, China, Singapore, Australia and Canada. We accept new-market inquiries with customs-compliant labelling and documentation handled in-house.

Question 4

What are HARGOS shipping and Incoterms options?

Accepted Answer

HARGOS ships under EXW, FOB and CIF Incoterms (2020). Standard sea freight transit is 18–35 days depending on destination port; air freight (5–7 days) is available for samples and smaller orders. We work with major freight forwarders and provide commercial invoice, packing list, bill of lading, certificate of origin and customs-compliant multilingual labelling for every shipment.

Question 5

Does HARGOS support international buyers in their own language?

Accepted Answer

Yes. HARGOS is built as a multilingual platform — the website and buyer-facing experience are available in 37 languages, including 18 Indian languages (Hindi, Telugu, Tamil, Kannada, Malayalam, Gujarati, Marathi, Bengali, Punjabi, Odia, Assamese, Urdu, Sindhi, Konkani, Maithili, Kashmiri, Sanskrit, Nepali) and 18 global languages (Chinese, Arabic, Spanish, French, German, Japanese, Korean, Russian, Portuguese, Turkish, Vietnamese, Indonesian, Italian, Dutch, Thai, Polish, Swedish, Filipino). Our AI commerce assistant chats in the buyer's language end-to-end, and WhatsApp support is available in English, Hindi and Arabic.

Question 6

How does HARGOS handle wholesale and B2B sourcing?

Accepted Answer

HARGOS operates a dedicated B2B desk for wholesalers, importers, distributors and private-label brands. We support tiered B2B pricing, custom MOQs, private-label packaging in 14+ languages, net-30 payment terms for verified accounts, and a dedicated account manager for orders above 250 kg / 1,000 units. Quotations are turned around within 24 business hours over email or WhatsApp.

Question 7

How does the HARGOS AI commerce assistant help buyers?

Accepted Answer

The HARGOS AI assistant (powered by GPT-4o-mini) handles product recommendations, MOQ negotiation, tiered pricing, lead-time calculation, multilingual buyer-seller matching and automatic export inquiry classification. It detects buyer language, intent and segment in real time, then either closes the inquiry conversationally or routes it to the right human desk within seconds — available 24/7 in 37 languages.

Question 8

What is the HARGOS quote and inquiry process?

Accepted Answer

Submit an inquiry on hargosofficial.com/export or via the B2B form on the homepage with your product, quantity, destination and contact details. Our team responds on WhatsApp within 24 business hours with MOQs, lead times, sample availability and a tailored quote. Payment is accepted via wire (TT), letter of credit (LC at sight, irrevocable) and selected digital methods for sample orders.

Question 9

How does HARGOS approach sustainability and packaging?

Accepted Answer

Sustainability is built-in, not bolted on. HARGOS uses plastic-free retail packaging (glass, jute, paper), lab-tested batches for every SKU, carbon-neutral shipping via verified offset projects, and direct-from-source sourcing that prioritises women-led farms and fair-pay commitments. Export cartons are food-grade, customs-compliant and recyclable.

Question 10

Where do HARGOS products come from in India?

Accepted Answer

HARGOS sources from single-origin Indian farms across the country — Erode and Salem (Tamil Nadu) turmeric, Tellicherry and Malabar (Kerala) pepper, Idukki cardamom, Guntur (Andhra) chilli, Rajasthan cumin, Kashmir saffron, Coorg coffee, and women-led farmer collectives across Telangana, Karnataka, Gujarat and Maharashtra. Every shipment includes farm-of-origin traceability for buyers who require it.

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